FREQUENTLY ASKED QUESTIONS

Your home will be looked after by one of our vetted, independent contractors. For your peace of mind, every Angel has undergone a formal identity check and holds a current, valid DBS (Disclosure and Barring Service) check. We’re all about safety and local trust!

No. We bring the "luxury hotel" finish to you. Your Angel arrives fully equipped with industrial-grade chemicals, fresh cloths, and all the equipment needed to make your home sparkle. You just sit back and relax.

To keep things simple and secure, we use our trusted partner, GoCardless for automated payments. Once you're ready to start, we’ll send you an email link to set up your Direct Debit mandate. Payment is only collected after your Angel has finished, so you never have to hunt for cash or remember manual bank transfers.

Yes absolutely! Life happens. We’ve got your back. Unlike many other services, you can reschedule or cancel any visit whenever you need to, free of cancellation charges. If you could let us know as early as possible, we’d truly appreciate it. 

We can certainly help you tackle the mountain! Our Angels can iron your household linens (e.g. duvet covers and pillowcases) to give your bedroom that crisp, fresh feel. Please note, though, that we don’t offer ironing for items of clothing.

If something isn't quite right, just let us know within 24 hours. We’ll pop back and make it right for free. No fuss. That’s our guarantee.

Yes. We know how important it is to have the same friendly face so you don't have to repeat instructions every time. While we occasionally have to send a substitute if your regular Angel is away, our goal is to give you a dedicated person you can truly rely on.

We’ve all been there! Tidying up before the help arrives...  Well, you don't have to and if you’d like your Angel to spend time tidying and sorting as part of your session, just let us know. However, for the best value, most of our customers find that a quick 10-minute declutter before we arrive lets their Angel spend more time on the deep scrubbing and polishing that makes the home truly sparkle!

No problem! Some of our clients provide access via a lockbox at the property. This is the safest way for your Angel to get in while you're out reclaiming your weekend. 

If you notice any issues, just let us know within 24 hours. We are fully insured, and we’ll work with you to ensure the item is repaired or replaced where appropriate.