Privacy Policy

1. Introduction

Charlotte’s Angels ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (https://www.charlottesangels.co.uk/), contact us via our chat feature, or book our cleaning services.

2. The Data We Collect

We may collect and process the following data about you:

• Contact Details: Name, home address, email address, and telephone number.

• Service Details: Information about your home (number of rooms, pets, specific requirements) to provide an accurate quote.

• Technical Data: Your IP address and browser type (collected automatically via Google Sites/Google Analytics).

• Communication: Records of any correspondence if you contact us via our enquiry form or live chat.

3. How We Use Your Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to use your data:

• Contractual Necessity: To provide you with a quote and perform the cleaning services you book.

• Legitimate Interests: To respond to your enquiries and improve our website experience.

• Consent: Where you have explicitly opted-in to receive marketing updates (if applicable).

4. Data Sharing and Security

• No Selling: We do not sell or rent your personal data to third parties.

• Service Providers: We may share data with trusted partners who help us run our business (e.g., our website host or payment processors).

• Security: Your data is stored securely. We use SSL encryption (HTTPS) on our website to protect data during transmission.

5. How Long We Keep Your Data

• Enquiry Data: If you do not book a service, we delete your enquiry data after 12 months.

• Customer Data: We retain customer records for 6 years following your last service to comply with UK tax and legal obligations.

6. Your Rights

You have the following rights under UK data protection law:

• Access: The right to ask us for copies of your personal information.

• Rectification: The right to ask us to correct information you think is inaccurate.

• Erasure: The right to ask us to erase your personal information in certain circumstances.

• Objection: The right to object to us processing your data.

To exercise these rights, please contact us at [Insert your business email here].

7. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert Business Address, Braintree]. You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 | www.ico.org.uk

8. Apologies

• 10.1 Sorry that we put you through all this legal jargon.