Reclaim your weekend: Professional home cleaning in Braintree and surrounding areas.

Cleaning Service Agreement

Last Updated: March 2026

1.1. Nature of Agreement: The Company agrees to provide residential cleaning services ("the Services") to the Client at the address specified above.
1.2. Staffing and Relationship: The Client acknowledges that the Company uses a network of vetted, independent contractors (“the Angel”) to perform the Services. Nothing in this Agreement shall be construed as creating a relationship of employment, partnership, or agency between the Company and any Angel.
1.3. Identity and Vetting: All Angels introduced by the Company have undergone identity checks and hold a current, valid DBS (Disclosure and Barring Service) check at the time of engagement.
1.4. Right of Substitution: The Company reserves the right to replace the assigned Angel with another suitably qualified and vetted Angel at any time to ensure the Services are completed reliably.
1.5. Ironing Services: The Services may include the ironing of household linens only. The Company does not provide ironing services for items of clothing.

2.1. Rates: The Client agrees to pay the Company the hourly rate or fixed fee specified in the Booking Confirmation.
2.2. Automated Payment (Direct Debit): For security and ease of service, all payments are collected automatically via the Company’s trusted vendor, GoCardless. The Client agrees to set up a Direct Debit mandate prior to the commencement of the Services.
2.3. Collection Timing: Payments will be processed automatically following the completion of each service. This ensures the Angel is paid promptly and removes the need for manual bank transfers.
2.4. Rate Reviews: The Company reserves the right to increase rates periodically, providing at least 30 days’ written notice. Continued use of the Services after this period constitutes acceptance of the new rate.
2.5. Failed Payments & Late Interest:
- (a) The Company reserves the right to suspend Services immediately if a Direct Debit instruction is cancelled or if a payment fails.
- (b) If payment is not settled within 72 hours of a failed attempt, the Company reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate.
- (c) The Client shall be liable for any reasonable costs incurred by the Company in recovering unpaid debts.

3.1. Client Cancellation: The Client may cancel or reschedule a specific visit at any time. There is no notice period required and no cancellation fee.
3.2. Courtesy Notice: The Company politely requests as much notice as possible to manage Angels' schedules effectively.
3.3. Liability for Non-Access (Lockout): * (a) If the Angel arrives at the property but is unable to gain access, the Client remains liable for 100% of the Agreed Rate to cover the Angel's reserved time and travel costs.
- (b) This fee will be collected automatically via the registered Direct Debit.

4.1. The Right: Under the Consumer Contracts Regulations 2013, the Client has the right to cancel this Agreement within 14 days of signing.
4.2. Requesting Work During Cooling-Off: If the Client requests Services to start during this 14-day period, they must pay for the value of Services provided up to the point of cancellation.

5.1. Equipment: Unless otherwise agreed, the Angel will provide standard cleaning products and equipment.
5.2. Use of Client’s Equipment: The Company is not liable for damage caused by inherent defects in Client-supplied equipment.
5.3. Satisfaction Guarantee: If the Client is not reasonably satisfied, notify the Company within 24 hours. We will arrange a re-clean of the disputed area at no cost.
5.4. Limitation of Liability: The Company is not liable for personal actions of the Angel outside the agreed scope of Services.

6.1. Restriction: The Client agrees not to directly employ or engage any Angel introduced by the Company during the term of this Agreement and for 12 months thereafter.
6.2. Compensation: Breach of clause 6.1 incurs a Recruitment Fee of £500.00 as liquidated damages.

7.1. Notice Period: Either party may terminate this Agreement by giving four (4) weeks' written notice.
7.2. Immediate Termination: The Company may terminate immediately for serious breach, including harassment of the Angel or persistent payment failures.

8.1. Data Protection (GDPR): We will only share your name and address with the assigned Angel to facilitate the Services. Payment data is handled securely by GoCardless.

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